Privacy Policy

Last updated: July 2026

At Miola Ceramics, I respect your privacy and am committed to protecting your personal data. This Privacy Policy explains what information is collected through this website, why it is collected, how it is used, and the rights you have under the applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

Owner: Luis Suárez

NIF: 43550435G

Address: C/ Valdemossa 50, Barcelona, Spain

Email: miolaceramics@gmail.com

Website: www.miolaceramics.com

2. What personal data is collected?

Depending on how you interact with this website, I may collect the following information:

• Full name

• Email address

• Shipping and billing address

• Telephone number (if provided)

• Payment information (processed securely by external payment providers)

• Information included in contact forms or emails

• Photographs or other reference material submitted for personalised commissions

• Purchase history

I do not intentionally collect personal data from children under the age of 14.

3. Why is your data collected?

Your personal data is processed for the following purposes:

• To process and deliver your orders.

• To communicate with you regarding your purchase.

• To respond to enquiries submitted through the contact form or by email.

• To create personalised ceramic sculptures when requested.

• To issue invoices and comply with legal and tax obligations.

• To improve customer service and the operation of the website.

Your data will never be used for purposes incompatible with those described above.

4. Legal basis for processing

Personal data is processed on the following legal grounds:

• Performance of a sales contract.

• Compliance with legal obligations.

• Your consent when you voluntarily submit information through contact forms or email.

• My legitimate interest in providing customer support and managing my business.

5. Payment processing

Payments are processed securely through trusted third-party providers, including:

• Stripe

• PayPal

• Bank Transfer

Miola Ceramics does not store your full credit or debit card details.

6. Shipping

To deliver your order, I will share the information strictly necessary with the shipping company responsible for transporting your package.

This generally includes:

• Name

• Shipping address

• Telephone number (if required by the carrier)

No additional information is shared.

7. Personalised commissions

If you request a personalised sculpture, you may provide photographs of people, pets or other reference material.

These images are used exclusively to create the commissioned artwork and are never published, shared or used for any other purpose without your prior permission.

8. Data retention

Your personal data will only be retained for as long as necessary to:

• Complete your order.

• Comply with tax and accounting obligations.

• Resolve possible legal claims.

Once these periods expire, your data will be securely deleted or anonymised where appropriate.

9. Sharing of personal data

Your personal information is never sold.

It may only be shared when necessary with trusted service providers involved in the operation of the business, such as:

• Payment providers

• Shipping companies

• Accounting or tax advisers

• Hosting provider (where technically necessary)

All such providers process data under appropriate confidentiality and security obligations.

10. International customers

Miola Ceramics ships worldwide.

Where necessary to complete an international delivery, certain personal data may be processed by carriers operating outside your country.

Only the information strictly required to complete the shipment will be shared.

11. Security

Reasonable technical and organisational measures are implemented to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Although no internet transmission can ever be completely secure, every reasonable effort is made to safeguard your data.

12. Your rights

Under the GDPR, you have the right to:

• Access your personal data.

• Correct inaccurate information.

• Request deletion of your data.

• Restrict processing.

• Object to processing.

• Receive your data in a portable format where applicable.

• Withdraw consent at any time when processing is based on consent.

To exercise any of these rights, simply contact:

miolaceramics@gmail.com

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD) if you believe your rights have been infringed.

13. Cookies

This website uses only those cookies necessary for its proper functioning.

No advertising or analytics cookies are used without your consent.

For further information, please refer to the Cookie Policy.

14. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or in the operation of Miola Ceramics.

The latest version will always be available on this website.