Terms & Conditions

Last updated: August 2026

Welcome to Miola Ceramics.

These Terms & Conditions govern the use of this website and all purchases made through www.miolaceramics.com. By accessing this website or placing an order, you agree to be bound by these Terms.

1. Seller Information

This website is owned and operated by:

Luis Suárez

NIF: 43550435G

C/ Valdemossa 50

Barcelona, Spain

Email: miolaceramics@gmail.com

Website: www.miolaceramics.com

2. About Miola Ceramics

Miola Ceramics is an independent ceramic studio based in Spain.

Every sculpture is individually sculpted, painted and glazed by hand. No moulds or mass production are used. Each piece is created from scratch, making every sculpture unique.

3. Handmade Nature of the Pieces

Every sculpture is handcrafted individually.

Small variations in colour, brushstrokes, glaze, texture or proportions are part of the artistic process and should not be considered defects.

Product photographs are intended to represent each sculpture as accurately as possible, although colours may vary slightly depending on individual screen settings.

4. Orders

Orders are considered accepted once payment has been successfully received.

Miola Ceramics reserves the right to decline or cancel an order in exceptional circumstances, including pricing errors, technical issues or situations beyond reasonable control.

Should this occur, any payment received will be refunded in full.

5. Personalised Commissions

Custom sculptures are created specifically according to the customer's instructions and reference photographs.

By submitting photographs, you confirm that you have the necessary rights or permission to use those images.

Reference photographs are used solely for the purpose of creating the commissioned sculpture and will never be published or shared without your consent.

Because personalised sculptures are made exclusively for each customer, they cannot be cancelled or returned once work has begun, except where required by applicable consumer protection legislation.

6. Prices

All prices displayed on the website are shown in Euros (€).

Prices may be changed at any time without prior notice.

The applicable price will always be the one displayed at the time the order is placed.

7. Payment

Payments may be made using:

• Credit or Debit Card

• Stripe

• PayPal

• Bank Transfer

Payment information is processed securely by the corresponding payment provider.

Miola Ceramics never stores complete credit card information.

8. Production Time

Most sculptures are handmade to order.

Estimated production time is generally between 1 and 2 weeks, although this may vary depending on the complexity of the piece, current workload and seasonal demand.

Customers will be informed if production is expected to take significantly longer.

9. Shipping

Orders are shipped from Spain.

Miola Ceramics ships worldwide whenever possible.

Delivery times are estimates only and depend on postal services, customs procedures and destination country.

Delays caused by carriers, customs authorities or circumstances beyond reasonable control are not the responsibility of Miola Ceramics.

10. Customs and Import Duties

International orders delivered outside the European Union may be subject to customs duties, taxes or import charges imposed by the destination country.

These charges are the sole responsibility of the customer.

11. Damaged Parcels

Every sculpture is carefully packaged to ensure safe delivery.

If your order arrives damaged, please contact miolaceramics@gmail.com within 48 hours of delivery, including photographs of:

• the damaged sculpture;

• the packaging;

• the shipping label.

Each case will be assessed individually and an appropriate solution will be offered.

12. Returns

Standard (non-personalised) sculptures may be returned within the period established by applicable consumer legislation, provided they are returned unused, undamaged and in their original packaging.

Customers are responsible for return shipping costs unless the item is faulty or an error has occurred.

Personalised sculptures are excluded from the right of withdrawal in accordance with applicable consumer legislation, except where legally required.

13. Certificate of Authenticity

Where indicated, sculptures include a Certificate of Authenticity.

This certificate confirms that the sculpture has been individually handmade by Luis Suárez for Miola Ceramics.

14. Intellectual Property

All sculptures, photographs, product descriptions, logos, texts and designs displayed on this website are protected by intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

The purchase of a sculpture does not transfer any intellectual property rights.

15. Acceptable Use

You agree not to use this website for any unlawful purpose or in any way that may interfere with its normal operation.

16. Limitation of Liability

To the fullest extent permitted by law, Miola Ceramics shall not be liable for indirect or consequential losses arising from the use of this website or delays caused by circumstances beyond reasonable control.

Nothing in these Terms limits any statutory rights that cannot legally be excluded.

17. Privacy

The processing of personal data is governed by the Privacy Policy available on this website.

18. Governing Law

These Terms & Conditions shall be governed by the laws of Spain.

Where applicable, disputes shall be submitted to the competent Spanish courts, without prejudice to the mandatory rights granted to consumers under applicable legislation.

19. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Email: miolaceramics@gmail.com

Terms & Conditions